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WorkSpaces uses the same infrastructure for agents as organizations have trusted for over a decade to deliver secure, managed desktops at scale. Agents inherit the same identity controls, network isolation, and compliance boundaries as human users, so organizations gain automation without giving up governance. Organizations can automate workflows such as claims processing, patient record updates, trade settlement, and back-office operations. The service works with any agent framework using Model Context Protocol (MCP), and pricing scales based on active session time.
Since launching in Preview, customer and partner feedback has shaped new capabilities. MCP tool forwarding allows agents to interact with applications and the desktop operating system through direct MCP calls rather than using computer use tools, improving accuracy, reducing latency, and lowering cost. Real-time session control gives operators live visibility into agent activity with the ability to revoke access mid-session. Domain-joined fleet support lets agents operate under existing Active Directory identities, extending the same access policies and audit attribution that apply to employees.
To learn more, visit Amazon WorkSpaces for AI agents. To get started building, see the documentation and sample code on GitHub.